OP, it sucks that this happened, but really, what's Disney supposed to do? They try to announce closings and refurbs as far in advance as they can. Does it suck that they didn't give the greatest amount of notice? Yes. Could it be far worse? You betcha.
I also wouldn't be happy with Disney sending me a $400 gift card. You bought a $400 gift card. They didn't do anything, you basically got "store credit" for your trouble. They got YOU to pay extra for a different resort, then you called back and got the "store credit" for your stay. Since you were in a panic about all this, it's fine to you. I think Disney has the capability of doing more, but if you're ok with them doing what they did, that's up to you.
What they did do -- move the client to a different resort where there aren't as many interruptions and do it at no extra cost. Disney moved the OP to a deluxe resort for the same price she paid for a moderate resort. While you may not be happy with the $400 credit after "paying" $400 to upgrade, I would -- and it seems OP is, too. I spend WAY more than $400 on food, drinks, and other stuff at Disney in just a long weekend, so it would certainly be used.
The way I look at it, I am going to apply that $400 right to my balance, and we get to stay at WL for the price of CBR. Considering the options, I'm not disappointed.
No, they didn't move the client. The client moved the client for $400 more. When calling the original number, the client was offered a $400 store credit to basically make the move an even move. They still paid an extra $400 that they didn't want to shell out.
The are staying at the Wilderness Lodge, a deluxe resort, and a nice one at that, for the same price that they are paying for CBR. I think it is a good deal unless they don't plan to spend $400 while they are there.OP, it sucks that this happened, but really, what's Disney supposed to do? They try to announce closings and refurbs as far in advance as they can. Does it suck that they didn't give the greatest amount of notice? Yes. Could it be far worse? You betcha.
I also wouldn't be happy with Disney sending me a $400 gift card. You bought a $400 gift card. They didn't do anything, you basically got "store credit" for your trouble. They got YOU to pay extra for a different resort, then you called back and got the "store credit" for your stay. Since you were in a panic about all this, it's fine to you. I think Disney has the capability of doing more, but if you're ok with them doing what they did, that's up to you.
The original poster is clearly happy with the outcome of her contact with Disney. She/he can use the gift card to pay the balance of her reservation and he/she is happy.
The are staying at the Wilderness Lodge, a deluxe resort, and a nice one at that, for the same price that they are paying for CBR. I think it is a good deal unless they don't plan to spend $400 while they are there.
For everyone who called, did the CM confirm the construction? Because I just called and they told me the email was an error, and that once the Trinidad pool is done in mid-march, there is nothing else on the construction calendar...
He said the recently got a system upgrade and there was a glitch that sent out the email.
No, they didn't move the client. The client moved the client for $400 more. When calling the original number, the client was offered a $400 store credit to basically make the move an even move. They still paid an extra $400 that they didn't want to shell out.
For everyone who called, did the CM confirm the construction? Because I just called and they told me the email was an error, and that once the Trinidad pool is done in mid-march, there is nothing else on the construction calendar...
He said the recently got a system upgrade and there was a glitch that sent out the email.
Got to love Disney phone CMs.
The email couldn't have been more clear with more details and at this point guests know more than they do.
Promise you the permits are extensive, with land disturbance and construction all over the property for a minimum of 2 years.
Please post as soon as you get a reply. We almost always stay at a value resort, but this time I splurged for our 25th wedding anniversary. I sure don't want to pay extra to get a positive resolution.
I'd be all in to pay for an upgraded Resort if an equivalent gift card was offered to offset the extra cost. Heck I expect to pay out of pocket $1000 for meals anywaysI too am going for my anniversary, albeit not my 25th, only my 4th. Regardless. Still not interested in spending my anniversary dodging construction etc.
Been on hold for 35 minutes so far.
I'd be all in to pay for an upgraded Resort if an equivalent gift card was offered to offset the extra cost. Heck I expect to pay out of pocket $1000 for meals anyways