It seems to me that they would do something before hand also. I can be a reasonable person,but me and Disney have had quiet a few run ins when it comes to reservations. Eventually they fix them, but they should they caused them, but I only once remember losing it to the point my voice got loud. Here is a run down on all my bad reservation experiences.
POR, blind, pouring 2 year old, over an hour and still could not find ressies, even though I had all the confirmation papers, place in a standard room what in back and told to come fix in morning, 1hour in morning and no fix, told to come back at night. 1 hour at night, found ressies but did not have a room in preferred to put us, two hours trying blind to find my room with baby, fell in water, they found a room in prefered, then refused to compensate us for the standard room or dining credits we paid for and could not use. Took and hour to get reimbursed.
BC, filthy dirty, had to crawl thru dirty laundry on the floor, feel blood knee, feel next day, hurt my arm. Broke three glasses that had been on the floor for three days and a few plates. Tripped over vacuum maid left in middle of hall. Feel on other knee and again blood everywhere. This was deluxe club level, $800 a night. Finally got moved on fourth night to CR hospitality suite.
Arrived, was told two days before by email my room would be ready upon arrival, I sent back we are arriving at 6:30 to 7 am, they wrote back room will be ready. Day before, got a call from manager, room will be ready when you arrive. Got there, room not ready. Started to undo suitcases and get things out, they said no no what are you doing, I said we have CRT at 8 I thought we could shower but if not, I do need to get a few things, manager came out and brought us to our room which was ready, and got us a cab to CRT for our trouble. This would not have been a problem if they had not write or told us the day before that we could have our room at 7 am. I would have packed differently and all would have been fine.
Had a sick child 103 temp, went to CR at 1:30 and asked for our room, explaining sick child high fever and feeling sick to stomach. 4 o'clock still sitting and waiting in lobby. I lost it, I had ask everyone every 15 minutes to please let us have a room, no one would respond. I lost it and started to loudly tell them that in a few minutes, I was going to allow her to change into PJ and get comfortable, after I unpacked my bags on the floor. If she got sick I was going to let her throw up on floor in lobby. They kept saying the room was not ready yet. Later I find out, I got a text message that the room was ready at 12:30, I had left my phone in haste with a sick child with someone else, to get her to resort. I sat for 2 and a half hours, with a sick child in the lobby, begging them to please just give us the next room ready. It was after 4 and finally they gave us our room, they same room that was ready at 12:30, but I had no way of knowing it.
So yes, Disney should do something before people get mad. It is not like these are inexpensive rooms. Hell even a mod is expensive at Disney. Over $200 a night, close to $250 or more a lot of the time. I have never had the problems I have at Disney when I go to Marriott, of course I am a gold member there, but still I pay usually a lot less, get free everything, even a free basket of fruit in my room, always the best room in the house, and all for less than $200. Some of the rooms here I speak about was costing me well over $400 a night and still nothing but problems.
Yes we have had some wonderful ones. Yes we have been upgraded, which we didn't care about. It is almost a 50/50 with Disney, you either get a lot of grief and misery for paying top dollar, or you get upgraded and magically transformed. All I wish for, is what I paid for, and within reason. If I was booked at Marriott, and was paying $200 a night and they decided to tear apart the resort, they would discount me, move me at there expense, or compensate me, with free breakfast, lunch and dinner. Why not Disney, for some people this is a once in a life time, for many they book 9 to 12 months out. So Disney should be like every other hotel business and do something to make it magical, I'm all for free dining to those who booked and now can not rebook it. The compensation should be on Disney, not on the people. I booked WL, I knew there would be construction, so no they don't need to compensate me. These people did not know.
