You don't get actual tickets sent to you, you get vouchers. To convert the vouchers into tickets you have to present them in person with proof of residency (passport) + the credit card used to purchase.
I'm unaware of the $25 charge as well, it did not come up during my phone call with Disney. Not sure why they couldn't just email the vouchers either.
I'm unaware of the $25 charge as well, it did not come up during my phone call with Disney. Not sure why they couldn't just email the vouchers either.