elaine amj
DIS Veteran
- Joined
- Jan 26, 2012
Disney can transfer funds from a package to a package or from a "room only" to a "room only". If you are converting from a "room only" to a package, your funds must be refunded back to your original form of payment and a new payment applied to the new reservation.
Refunds are processed as they are originally paid. Did you pay the $3887 in one payment? If you paid the $200 deposit separately, it will refund that exact amount back to your card. The official policy is "It can take up to 1-2 paper billing cycles to see the refund on your paper statement."
If you don't see your credit by the end of the week you may want to call Research & Billing directly at 407-828-5630 option 3. The cast members at the Disney Reservation Center don't have access to view the exact status of your refund. Research & billing does. Good luck!
Thanks for the research & billing info. I don't need it yet, but just in case...
I switched from a room only to a package in March. Still waiting for my refund My TA said I should get it at latest by the end of this month. Just annoying to keep track of this for so long.