Wouldn't it be nice if everything coded the same across cards?
Fingers crossed my DVC rental will code as travel with Barclay, because I've got around $500 in points I'd like to use... I'm going to pay $100, see what happens, and then if it doesn't work I'll pay with my CSR, because my deposit did code as travel with the CSR.
I spent around 3 hours working with AMEX customer service last night... What a headache. DF and I each have an SPG card, and we decided to add each other as AUs for the bonus point offer that ended Dec 31st (add additional card and spend $1000, get 2500 starpoints), especially since I don't get to do any churning for awhile. We added each other through the email links on the same night, Dec 23rd, and the cards came on the same day. Neither of us have ever added a user, so I was confused as to why I got an envelope with my name which had a card with my name on it, and same situation for DF. So I chatted with customer service (Dec 29th) and they checked the last 5 digits of the cards and told me that those cards were sent by mistake, that they were tied to the account who's name was on the card (ie, they were just additional cards with the account holder's name, not additional user's), and we could either keep them or cancel them. They said they showed the additional user cards had been shipped on Dec 27th. So we decided to cancel those cards (at this time, we didn't want them).
I went through chat last night because we never received any other cards, and I was suspecting something was wrong. First I was told that I didn't correctly complete the form to add someone (then why did I get a confirmation email?). Finally we figured out (me and the rep) that the rep I chatted with on Dec 29th was wrong, and that the AU cards came in envelopes addressed to the AU (though I couldn't find anything in the paperwork tying them to a certain account - but then again, I'm new to this), and so cancelling them really cancelled the AU cards... So they added DF for me (this was through my account), and got supervisor approval to add the bonus starpoints (and they added them instantly instead of waiting to meet spend
). At the end, I asked how we could fix this on DF's account, and they said to login and chat. Chatting through DF's account just got us several rounds of reps who kept telling us, "you don't have that offer on your account" even when we mentioned it had just been fixed on my account. Finally he called, and got someone who did almost the same thing they did with my account, except we do have to do the spend. 3 hours of my life I won't get back.