I was successful in getting chase to honor the full $54 credit after ordering $540 in DGCs from
homedepot.com.
Full rundown:
I ordered 2x$200, 1x$100 and 1x$40 of DGC from
homedepot.com in mid-March (a single order). Homedepot posted the single order as 3 transactions ($400, $100 and $40).
I was only given credit for the $100 transaction and received a $10 credit, which was $44 less than I was due. The chase offer actually called out this possibility, and instructed me to call the 800# on the back of my card if the order got split. I contacted chase and was told they would investigate. After 2 weeks, I received a form letter stating that “the offer only counts on the first transaction and you are only owed $10.”
This didn’t sit right with me. The terms of their offer said to call them if my purchase got split into multiple transactions, and further stated that I would be credited “within 14 business days” of receipt of this information.
I escalated the matter by calling their executive office (877-805-8049). Someone called me back on Tuesday asking for documentation. I sent them an email with the following:
1.) A receipt from
homedepot.com showing a single order for $540
2.) A screenshot of the offer terms which instructed me to call them if a single purchase was split
3.) A clear request asking for the remaining $44 that I was owed.
I received an email tonight that a $44 credit was posted to my account (in addition to the $10 that I originally received). So yes - Chase will honor the terms of their deal if you talk to the right people. Unfortunately, you may need to escalate and weigh whether it’s worth the hassle. For $44 - it was worth it to me.
On my other card - I just ordered 2x$200 and got the $40 credit without having to jump through all the hoops.
