Jon360, the second largest suite in the hotel was right next to our room. During our stay a
prominent family from South America was staying there for 4 nights. The couple refused to have
their children in their suite so they had also occupied a smaller 2 bedroom suite for their nanny
and 2 children. This suite was unbelievable. The bathroom off the master bedroom had a large
jacuzzi tub with mirrored walls, TV, separate shower(about the size of the whole bathroom in a
Villa room), linen closet that contained about 20-30 towels and a large vanity. It took 2-4 women
to clean this suite in approx. 4 hours.
Also during our stay the head of Universal Studios stayed in this room for one night. To prepare
for his stay, it took housekeeping over 8 hours to prepare for him. Glasses were checked for
finger prints, every piece of cutlery in the kitchen had to be polished, walls washed, baseboards
cleaned, every possible corner in the room had to be dust free.
Guests that stayed in this suite in the past were Whitney Houston, Mariah Carey, Steven
Spielberg, George Bush and Family, Johnny Carson's sidekick (Ed ?), and many more. I can't say
too much because I would not like to get housekeeping in trouble but things that have been said in
the Enquirer are not far off. You see, housekeeping has been told not to speak to guests unless
spoken to. Even when you leave a tip for housekeeping it is not always taken. Housekeeping
truly appreciates the tips and you will always find little or big extra gifts in your rooms.
One more thing I forgot to mention. On the fifth floor they have a suite that has a baby grand
piano. This suite was occupied by some Sheik a while back. He complained that the room was
too small so he had management knock down a few walls before his arrival so his son could have
a video room for his video games. He also requested that all furniture be removed and replaced
by special rugs that the sheik had brought along with him. The Portofino certainly goes out of
their way to accommodate their guests.