ghcoughlin
Mouseketeer
- Joined
- Feb 27, 2001
Hi!Well we just got back from our" quicky trip" a few days agur experience left us aggrevated.When I made our ressies I informed the CM I needed a building near a bus stop.I have Multiple Sclerosis and this would make life easier.The Cm noted this on our ressie.A week before arriving I faxed them with a request for building near the bus and food court a container for used syringes(I have gotten these in the past).Again explaining my MS.When we arrived at 11:00 pm we were put into building 24 and no container.!!!Could I get any further from the food court???????They couldn't do anything.Only the original request made when making the ressies was honored...near a bus stop.Enough of that.
We found them very short staffed.Guest services at busy times had a HUGE line and perhaps 6 windows opened.We could over hear the rudeness to guests by the CMs.The food court was very short staffed and needed the extra help.One morning all the creamers were empty ...do you think there were a few testy coffee drinkers??This took 15 minutes to rectify.I would hate to see the situation next week when it is busy.The highlight of our time at POR was the things mousekeeping did with the kids stuffed animals.The Cms who delivered and picked up the luggage were very nice and effecient.Those 2 departments were awsome.I intend to write to Disney about this experience.Who would I send it to??
I guess next time we will stick with FW cabins.We loved it there the last time down.People complain FW is spread out too much.I beg to differ POR is too.Except there is no internal busses to get you around the resort.
It all boils down to too many cuts that effect the guests directly.
That's behind us now.Now I can start planning our 2003 vacation.
Thanks,
Heidi
We found them very short staffed.Guest services at busy times had a HUGE line and perhaps 6 windows opened.We could over hear the rudeness to guests by the CMs.The food court was very short staffed and needed the extra help.One morning all the creamers were empty ...do you think there were a few testy coffee drinkers??This took 15 minutes to rectify.I would hate to see the situation next week when it is busy.The highlight of our time at POR was the things mousekeeping did with the kids stuffed animals.The Cms who delivered and picked up the luggage were very nice and effecient.Those 2 departments were awsome.I intend to write to Disney about this experience.Who would I send it to??
I guess next time we will stick with FW cabins.We loved it there the last time down.People complain FW is spread out too much.I beg to differ POR is too.Except there is no internal busses to get you around the resort.
It all boils down to too many cuts that effect the guests directly.
That's behind us now.Now I can start planning our 2003 vacation.
Thanks,
Heidi