Disney vs RCL

Richard Brooks

Earning My Ears
Joined
Jul 2, 2015
In December we did 2 back to back 3-day Bahamas cruises. The first was also a 3 day Bahamas cruise, on the Disney Dream. The second was on RCL Enchantment of the Seas. While my expectations for the RCL cruise were lower (it is an older ship, and the 3 day cruise for the 3 of us was $1000 cheaper), RCL still managed to disappoint.

Disney Dream was a CAT-OOV (Deluxe Family Stateroom with Verandah … about 300 sqft) … RCL was a Junior Suite (also about 300 sqft). Both were concierge level categories, although I found out after arriving on the Enchantment, Junior Suites don’t have access to the concierge lounge.
First let me compare price.
The Dream was a total of $2634 (for 2 adults) … additional $717 for our daughter. After taxes & fees it came to a total of $3599.81.
RCL Enchantment of the Seas was $2250 (for 2 adults) … additional $500 for our daughter. After taxes & fees it came to a total of $3221.85. But wait!!! Soda, bottled water and premium coffee was extra on RCL … a 3 day Soda Only drink package was $8.95 per person per day … the “Royal Replenish”, which added bottled water & coffee to the soda, was $22.95 per person per day. So adding the Soda for my daughter cost $26.85 ($8.95 x 3 days) & the coffee/water for me and my wife cost $137.70 ($22.95x x 3 days x 2 people), I’m not one to knit-pick … but that’s $165 more just for drinks. I won’t even go into the $4.95 1/4 can of Pringles in the RCL stateroom minibar while the Dream stateroom was full of FREE snacks & the fridge loaded with MickeyBars!
So from my point of view … benefits aside … the comparable price of the RCL cruise to $3386.40 … about $200 less than the Dream…. or $22.22 per day per person.

Keep in mind that what I talk about below is for Concierge level service … not all of these benefits will be available in lower category rooms. I’ve found from previous cruises that Concierge service on the Dream is the same if you’re in the smallest/cheapest stateroom (CAT OOV) or the most expensive Royal Stateroom (CAT OOR) … now the rooms are bigger, the Royal is (about) 1700 sqft, OOT is 600 sqft and OOV is 300 sqft … but the concierge staff treats them all the same. (I think you might get a free Palo dinner in the Royal … but that’s about it).

Pre-Cruise
Engagement! Disney has it right when it comes to getting their customers excited about the cruise. RCL process was pretty much schedule your cruise, pay, and wait. They did have shore excursions you could look at & book prior to the cruise, but little in the way of getting/keeping you engaged while you wait.
Disney sends out a nice welcome package … booklet on your cruise, your stateroom, and your ports of call. You can schedule a free character call to get your kids excited (although it’s simply a pre-recorded message). The shore-side concierge staff can take care of booking excursions, shopping for gifts to be in your room (we got the Romance for Two … nice DCL robes, box of chocolates & bottle of champagne). They can take care of special requests, like making sure Mickey Bars are in the fridge!
Disney also encourages guests to get excited pre-cruise by planning Door Decorations and Fish Extender (FE) gifts. FE planning can really get kids into the cruise beforehand by making (or planning) craft gifts for other FE guests. Several message boards have FE cruise lists where you can see who’s going to be on the cruise with you … make friends beforehand, then on the cruise, find your way throughout the ship to deliver your FE gifts.

Check-in / Embarking
Both Disney and RCL Concierge (Suite level) check-in was easy … little or no lines and a nice waiting area (like a sky lounge in the airport) to await embarking. Disney’s terminal is a bit nicer in that it’s filled with entertainment … get your picture taken with Mickey, scale mockup of the ship, etc. And the Concierge waiting area has a verandah overlooking the ship, complete with binoculars, although the ship is like 50 feet away, you can’t miss it.

Embarking the Enchantment is pretty nonchalant … you cross through a terminal, they scan your card and you’re on the ship, after navigating what seemed like an endless tunnel maze … seemed like it went on forever. That’s about it!

Disney, on the other hand, has 30 or so staff members, ships officers, etc. lined up to greet you. Your family is announced, like you’re attending a Royal Ball … “Welcome the Brooks Family!” … everyone claps and cheers … photographer takes your family picture … really a production.

Concierge guests on the Dream are greeted by a member of the concierge staff … they immediately wisk you away from the crowds to the elevator and up to the private concierge lounge. Finger sandwiches, complementarity drinks (mimosas for us), excellent coffee (espresso, Americano, latte, etc.) … while a concierge staff member introduces the staff, explains the layout, coordinates tickets or prebooking certain events (princess gathering, private meet & greets, shore excursions, etc.).

On the Enchantment, we were pretty much on our own … no welcome, no direction, just left to explore. This may not be bad, especially if you’re good at exploring, or have been on the ship before, but definitely doesn’t make you feel special in any way.

Ship
Comparing the RCL Enchantment to the Disney Dream (ship to ship) may not be a far comparison … Enchantment is older, and obviously more weathered … much of the ship maintenance issues (spit & polish) could be overlooked … but it does make a sharp contrast between the two. Years of paint coatings, salt-frosted or scratched glass, weathered deckboard (a few were broken), and minor rust …. again, OK, not bad, but definitely not impressive.

Yes the Dream has just come out of dry dock where much work had been done … but I also sailed the Dream before her dry-dock and she looked just as pretty. You won’t find any rust or weathered boards, no scratched or chipped paint, and no pitted or salt-frosted glass. Many of the Enchantments pool deck windows could not open due to paint/corrosion … you’d never see that on a Disney ship.

Muster Drill
There’s a mandatory muster drill on all cruise ships … like to safety instruction on an airplane. Frist to let people know where to muster in case of emergency, and second to show them how to use the life jacket.
RCL definitely needs re-think their Muster Drill process … it was abysmal. They gather all guests on deck … right under the lifeboats … in the hot sun (luckily, being December, it was only mid 70s). All guests are checked for attendance by staff with a clipboard … YES, a clipboard with all passengers that the staff member looked up and checked off! All guests in each muster section must be accounted for prior to the safety presentation beginning. What would have been called in my Navy Days, a “Cluster F#@K”! As chaotic as this was for the drill, an actual emergency would have been a disaster!

Disney gathers guests in the theaters … sitting in your assigned section in a nice comfy seat! Guest’s cards are swiped as they enter, so the process runs rather smooth with only a couple guest missing and needing to be called for. The safety presentation is done & the cruise director takes the opportunity to give everyone some highlights of events.

In the case of an actual emergency, everyone would meet at their assigned area in the theater and staff trained to instruct passengers would escort them to their appropriate lifeboat stations in groups. I would think this would make for much more orderly coordination in the event of an emergency. Not to mention the ability to keep the passengers calm.

Now, based on capacities, I know that not ALL Disney cruisers would fit in the theaters for the muster drill ... but based on my rough calculations all concierge & verandah staterooms should fit. I'd welcome comments from others on Disney cruises on their muster drill experiences.

Room Amenities – Service – Maintenance

While the two rooms were (according to specs) the same size … the Dream seemed much bigger. RCL had the sofa bed butted up against the bed with only a small nightstand separating them … not much passage space. Both made great use of space for storage … lots of drawers, shelves, cubby holes to store your stuff.

The Dream was an immaculate room … you could not find a scratch, tear, paint overspray, or spot of rust anywhere. The windows were crystal clear … event the glass on the verandah was clear.

The Enchantment showed her age … some tears in wallpaper, scratched and cracked tile. Areas that were painted showed numerous layers of paint … like an old Navy ship where the same area is painted every 3 months without every removing the old paint. Cracked or chipped paint showed rust … while not structurally significant, it looked bad against the white paint!

Where the furniture on the Dream looked like if came out of a Dream Homes magazine … the Enchantment looked like it came out of the Motel 6 … 70s style sofa bed, dated furniture and fixtures … just not “Suite”-like.

While we didn’t use room service on either ship, RCL had a limited room service menu … the Dream lets you order from your normal dining rotation or just about anything else … just like going to the Enchanted Garden (or other), but without the show!

Comparatively, the only area that came close to meeting the service level of the Dream was the housekeeping staff on RCL. Kudos to Ida and his team on RCL & Tornio & his team on the Dream, very professional & pleasant.

Dining
Eating vs dining vs dinner theater!

To be fair … the dining options on both ships were great … Cabanas on the Dream, and Windjammer on the Enchantment both had very good selections of food in buffet style environment. The food itself at both were equal … I do give a slight edge to Disney for more seating … and better views.

As for the sit-down dining, both ships had excellent food in a nice environment. But while Enchantment was Dining, Disney was Dinner Theater! The décor on the dream is over the top … and technology is used everywhere to maximize the experience. Pictures on the walls will color themselves … lighting subtly changes throughout the evening … In Animators Pallet, big screen TVs put you in the middle of a fishbowl, while outside the fish swim around and look at the people. Crush will swim from screen to screen, interacting with the guests … not just some pre-recorded skit, actually asking and answering questions and talking, individually with kids and adults!
The dining on Disney is a bit different … you rotate through the restaurants. Royal Palace or Enchanted Garden one night, Animators Pallet the next, etc. … but your wait staff moves with you. The result is that you get to know your servers and them, you. The servers are, themselves, a show of their own … magic trick, jokes, juggling, all while providing top notch service.

Bottom line, if you're only into the food … hit the buffet, they are both great, it’s a wash. But if you like a little more entertainment and a more personal touch, Disney has RCL beat!

Shipboard Activities

What can you possibly say ... loads to do on the Dream ... even apart from the pools. My daughter love Vibe, my granddaughter lived at the Oceaneers Club ... and did the Mid-Ship Detective Agency mystery. I lounged in the Concierge lounge, satellite falls, or just on the verandah.

RCL had nice pools, a bit crowded, and lots of drinking, but OK. Their teen club was a joke ... a little 16x16 room with a couple chairs and a TV ... I think there was 2 teens in there. They had an arcade, but that room was even smaller, with maybe 6 or 8 video games in there. If your only requirements are food-pool-drinks, no problem ... other than that, not so much. Definitely not the "TECH" around that you see everywhere on the Dream.

Deck activities/parties definitely went to Disney ... comparing the Pirate deck party with the awesome fireworks to the RCL Belly-flop competition ... or the nightly movie showings (Minions movie one night, Christmas Vacation the other two) ... definitely no contest.

Evening Entertainment

The show (nightly entertainment) was definitely sub-par on RCL compared to the “off-Broadway” style shows of the dream. This cruise had one-man shows (magician, juggler, comedian, etc.) of minimal entertainment value. OK, I guess … but more what you’d expect in a nightclub or piano bar.
Disney shows were theatrical productions … we’d seen them all before, but still loved them. They do update some of the jokes to stay modern, but the show is effectively the same if you’ve been on the Dream in the past 3 years.

Miscellaneous

Little things on the RCL bothered me ... checking out towels with your room key before departing for RCL private island (you're charged $25 each if you don't bring them back) ... Your drink package only allows you to get ONE drink at a time, so even though I bought packages for me & my wife, unless I took her card along with me, I could only get one coffee ... there was a lot of simple "nickel & dime" costs that I simply cannot believe makes RCL any real money, but irritates me.

There are items on the Dream that cost extra (charged to your room), We looked in Vanellopee's sweet shop, but didn't buy anything. The old Arcade (which cost extra) is gone, not that anyone ever used it. Palo/Remy are extra, but well worth it! But they don't charge you for snacks in your room!

I would tell BOTH cruise lines. I can understand alcohol, pictures, or high end dinners being extra, but smaller items ... just raise your fares a bit if you have too! Cruises should be (for the most part) All Included! Look seriously at the total $$$ you're making on these add-ons, compared to the cost of collecting the cash (time, employees, etc.) AND the impression you're leaving your customers! Remember, the average patron is VERY impressed with ANYTHING (they perceive as) Free ... and very un-impressed when you try to charge them extra for something they expect to be included.

Summary

Bottom line, RCL was OK …. Most everything was “OK” … acceptable, but nothing impressive.

RCL could definitely up their game. Improvements in the staff interaction (personalized service) and implementing better technology would definitely help. i.e. our JS had a single 27″ TV with a handful of channels … comparable stateroom on the dream had a TV in front of the sofa bed, one in front of the Queen bed, and a small one in the mirror in the bathroom. In addition to the handful of channels here, was ESPN, dedicated Disney movies, as well as channels that ran the days off-Broadway shows (in case you missed the live performance). This type of technology implementation is not very expensive, but impresses the customers.

Unfair comparison? Having never been on an RCL before, I don't know if the Enchantment is a fair comparison to the Dream ... but I wanted to compare two cruises that were about the same price, duration & destinations. Just my thoughts … but after these two, I’m forever hooked on Disney Cruises.

Comments are welcome!
 
thanks for the comparison. I would concur. IMHO, RCCL 3-4 days on Enchantment/Majesty, etc., are bottom of the barrel cruising, including subpar dining menu in MDR, not as many activities, etc., while DCL gives the same amenities, food, etc. for a 3-4 day as a 7 day. You would have a better experience on a different class of ship, like the Freedom or Voyager series, even for a 4-5 day. I'm surprised the pricing for you was so similar. Our cruises on RCCL ships like Freedom have been less than 1/2 the cost of similar cruises on DCL, esp. in prime times like Easter/Christmas. The pricing for a 7 day can even be as low as 1/3 of the cost. For ex., we booked a 7 day over Easter week for 2A/2K for under $3K---that is not in the same ballpark as a 7 day for a 7 day on DCL.
One big negative for teens is that RCCL are typically not staffed during the day--with some activities on board, like Bball tourney, but no hang out place with staff. That is a big difference on DCL. For under 12, our kids liked RCCL better. On our 7 day, we will bring board games, etc. and have more family time b/c of lack of activities our teens like on RCCL.
 
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Tough to do a comparison between the Dream and an older RCCL ship. A much more fair comparison would be RCCL's Freedom or Oasis class. There are much more activities to do on those ships.

Interesting that the prices weren't that much of a difference for you. Whenever we look at cruises, granted it is normally weeks when school is out, DCL is always more than double RCCL. We love DCL and consider it the best overall cruise experience for us. However, it's really difficult to justify the prices anymore. We're willing to pay a premium for DCL, just not a 100-130% premium. When we pick our week and we can do RCCL or Carnival (on a newer ship with lots to do) for around $3k...we'd be willing to pay $4k or a little more for DCL. We can justify that in our minds. However, we're not paying $6500 - which is usually what the cost is.
 
Really hard to compare the two- did you do any research before you booked the Ench? I would certainly not have booked that ship after the Dream- there is really no comparison.
We have sailed on the Fantasy and then RCL's Oasis and Freedom- we've loved all 3. DD11 says that she places her trip on the Fantasy and on Oasis as on the same level. We loved the touches of Disney like the FE, the greeting when you walked on, mickey bars, but the pools were awful- none of us got in one (couldn't pay me to get in the kid zombie soup in front of the movie screen) so we were happy for the Aquaduct, where as Oasis had lots of pools and the flow riders.
Shows we felt were equal- loved the Disney shows, but equally loved Hairspray, the water show, the ice show, and the parade- non of which would be on the smaller, older ship
We don't drink pop/soda and don't really let our DD drink it either so that didn't bother us, and we liked the alcoholic drink package available on RC.

Ironically on both of our RCL cruises our muster was in a theatre and our cards were scanned, where as on DCL we were out on the deck under the life boats.

Rooms we were impartial, same with service. Can't comment on the TVs as we never turned on with any of our 3 cruises.

Food we preferred RCL as we found more variety, flavour to the food, and loved Park Cafe, although Palo brunch was fantastic.
DD liked the clubs better on RC but did love Edge
Price-
Our Oasis cruise was the week after new years so still a fairly busy time- It was $2,985 Canadian for 2 A and DD9- balcony (including gratuity)
Our Freedom cruise was booked last minute and was $1475 CAD for 2 A- ocean view Gt -not including gratuity
Our Fantasy cruise booked on veranda guarantee rate in the lowest season was $3588 US for 2 A, DD10- so around $4700 CAD not including gratuity.

I really think that if you had sailed on a more comparable ship you wouldn't have had such a bad time- in all honestly.
 


I agree with the others that it really wasn't a fair comparison, if it was Royal's Oasis, Allure or maybe even Freedom. Yes. I bet your experience would have been different.
 
I think Freedom class is the best comparison to the DCL ships.

But that is not to say that the comparison is without merit - it helps paint a picture of one of Royal Caribbean's older classes and how much RCCL stepped things up with the newer ships.

Thanks for the review Richard!
 
Does Disney give free bottled water and specialty coffee? I thought it was free soda? I'll be really sad if I somehow missed free lattes lol.
 


I agree with the other posters. You really can't compare one of DCL's newest ships to one of RCCL's oldest ships.

I also didn't realize that bottled water and specialty coffees were free on DCL.

Not all RCCL ships have muster drills on the deck. On IOS this past summer ours was in a lounge.

I don't see what the big deal is about having to bring your wife's card to get her a drink. If they just gave out 2 drinks with one card some people would take advantage and try to get free drinks for someone who didn't purchase a package.
 
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I've seen the Enchantment sitting next to us in Nassau while on the Dream and while I've never sailed RCL, I wouldn't even get on that RCL ship after being on the Dream just from looking at it from the outside (same goes for the Carnival ships I've seen sitting next to us. Keeping in mind, if that was all I could afford then any cruise is probably better than no cruise.) Disney, IMHO, just takes much better care of their ships. Each time we dock they're out there preasure washing or painting the ship, testing the lifeboats in the water, etc. Before our last cruise I compared the rates of DCL vs. the Enchantment for a veranda room and my comparison was similar to yours, DCL was only $200 more. (Now if you compare inside room vs. inside room, RCL is definitely cheaper).

Just a couple of quick items about your review:

the fridge loaded with MickeyBars
I understand that this was in concierge, but was this in your personal stateroom or in the lounge?

Disney gathers guests in the theaters
Not true for everyone. It's only for that specific muster station. We were in a veranda room on both of our DCL cruises, first time we were deck 10 midship and we were in the theater. This time we were deck 9 aft and we were out on the deck. They can't fit everyone in the theaters so you will definitely not always be in a theater. It didn't bother me, it was only 15 minutes and was the same exact process..they scan your key to the world card, etc.

Thanks for taking the time to write your review though. While as others have said, probably not an apples to apples comparison of ships, I appreciate the time you put in it.
 
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I had the same exact experience of the OP.
Did the Dream and a year later did Enchantment of the Seas and trust me, from the minute we pull into the the terminal I was regrating our choice. The terminal was more like a warehouse, nothing compare to Disney at all. I saw a lot of drunk obnoxious people most places we went, but you don't see this on the DCL. Dinner were at the same table every night and the menu were almost the same with just a couple changes. Dinners with DCL were amazing and much more high end. Entertainment was terrible with RCC while DCL have that hands down.
At the end disembarking took us almost 3 hours carting our suitcases down the stairs (elevators didn't work) and a mob of people pushing and shoving everywhere. Non of that happens with Disney.
I regret going with RCC and would have save a little extra to go with Disney NO QUESTIONS there.
 
I had the same exact experience of the OP.
Did the Dream and a year later did Enchantment of the Seas and trust me, from the minute we pull into the the terminal I was regrating our choice. The terminal was more like a warehouse, nothing compare to Disney at all. I saw a lot of drunk obnoxious people most places we went, but you don't see this on the DCL. Dinner were at the same table every night and the menu were almost the same with just a couple changes. Dinners with DCL were amazing and much more high end. Entertainment was terrible with RCC while DCL have that hands down.
At the end disembarking took us almost 3 hours carting our suitcases down the stairs (elevators didn't work) and a mob of people pushing and shoving everywhere. Non of that happens with Disney.
I regret going with RCC and would have save a little extra to go with Disney NO QUESTIONS there.

These experiences are just crazy- it blows my mind that there such drastic differences between the different classes of ship on Royal! As I mentioned above, our cruises on Oasis and Freedom were easily comparable to the Fantasy- I will def be staying on the new classes I think...for us it saves a LOT (you can see my comparisons on cost above), with the Canadian Dollar being so low, if it was just a little I would go DCL all the way also, but I don't see that in the future for a while with the exchange what it is
 
It's a good thing to know, to be sure. And I appreciate the fact that people are willing to "take one for the team" and report on their experiences.

I'll probably stick to Freedom and above - loved the Allure and will probably try to book Oasis class again for 2017 (assuming the CDN $ doesn't tank any further. In which case Collingwood, Quebec and Niagara Falls start to look real appealing). DCL Fantasy was fun but at the end of the day it wasn't the right ship for my family and I.
 
I'm on the Navigator next month. I'll report back on this BB. I really think it depends on your family and expectations. On the Nav., there is rock climbing (on all RCCL ships), flow rider and ice skating. My teens probably won't do any of those--but if you had kids/teens who liked that, then RCCL would have a huge leg up on DCL for sports activities. We have sailed RCCL before. I was just telling a co-worker that on RCCL (IMHO), food is Meh, entertainment is Meh, but we got a fantastic price, so we'll go with lower expectations, and booking 2 nights of speciality dining. We are taking board games to supplement the sea days. If DCL and RCCL were similar prices, it would be DCL--but our RCCL is less than 1/2 of DCL for the same dates (even at opening day pricing). I have never encountered old or rusty on RCCL--maybe outdated decor.
 
I'm on the Navigator next month. I'll report back on this BB. I really think it depends on your family and expectations. On the Nav., there is rock climbing (on all RCCL ships), flow rider and ice skating. My teens probably won't do any of those--but if you had kids/teens who liked that, then RCCL would have a huge leg up on DCL for sports activities. We have sailed RCCL before. I was just telling a co-worker that on RCCL (IMHO), food is Meh, entertainment is Meh, but we got a fantastic price, so we'll go with lower expectations, and booking 2 nights of speciality dining. We are taking board games to supplement the sea days. If DCL and RCCL were similar prices, it would be DCL--but our RCCL is less than 1/2 of DCL for the same dates (even at opening day pricing). I have never encountered old or rusty on RCCL--maybe outdated decor.

eagerly awaiting your report!
 
I'm on the Navigator next month. I'll report back on this BB. I really think it depends on your family and expectations. On the Nav., there is rock climbing (on all RCCL ships), flow rider and ice skating. My teens probably won't do any of those--but if you had kids/teens who liked that, then RCCL would have a huge leg up on DCL for sports activities. We have sailed RCCL before. I was just telling a co-worker that on RCCL (IMHO), food is Meh, entertainment is Meh, but we got a fantastic price, so we'll go with lower expectations, and booking 2 nights of speciality dining. We are taking board games to supplement the sea days. If DCL and RCCL were similar prices, it would be DCL--but our RCCL is less than 1/2 of DCL for the same dates (even at opening day pricing). I have never encountered old or rusty on RCCL--maybe outdated decor.
I'm actually curious what games you bring... Always looking to try new games.
 
Ticket to Ride (Europe), Settlers of Catan, Train Dominos, and I am going to try Pandemic. I thought we would play a game on a sea day at covered table by the pool-so we can still be up on the pool deck for some cruise atmosphere. RCCL does have some teen programming during the day, but the club is only open/supervised at night. During the day, they do scavenger hunts, bball tourny, sports competitions, etc. My teens typically don't do those things, and I have given up "forcing" them to participate (they LOVED the clubs until they hit 12--same for DCL, as well). So, family putt-putt, family games, etc.
 
After getting priced out from DCL after cruising with them six times, we took our first RCL cruise out of Tampa on the Brilliance of the Seas last Nov. I think it compares well with the Magic and about half of the price. We decided to book a newer and larger ship to see how it would compare to the Dream so we booked Freedom of the Seas for this October from Port Canaveral. Price is sooooooo much cheaper than Disney! I think we are going to love RCL! By the way, we are two adults cruising with no kids.
 
I guess I am in the minority...Since the prices were about the same I do think it is a fair comparison. People are always commenting on the price being so much less on non DCL cruise lines and therefore unable to justify paying DCL prices versus other cruise lines no matter what extras you get on DCL. The endless comments about nickel and diming and that not being enough to justify price increase. You can't choose to compare cost when it is convenient.

It is all individual perspective and how people value their vacation time. After taking a recent, and as it turns out horrible Carnival cruise which most people would say you can't compare to DCL I decided my vacation time is way more important then lower cost mediocre cruises. This doesn't mean I am not open to other cruise options or I will stop trying other lines. We are very much looking forward to our first RCL cruise on the Liberty next spring break! The upgrades look great and I do think we will enjoy it but the cost isn't too much less then a DCL cruise at that same time so I will be comparing no matter how fair it may or may not be to others.
 
If you liked Brilliance, you will really like Freedom--it is bigger, but not crowded (except pool area) and has lots more activities than the Brilliance. I liked the Promenade area for coffee, pizza, and people watching.
 
On Royal Caribbean cruises a junior suite is only a "suite" in that it has more room than a balcony stateroom and a tub. But you do not get all of the perks that other suite guests receive. So it's really comparing conceirge on DCL to a non-conceirge on Royal. You would need to stay in an Owner's suite or a Grand suite to really compare the two in terms of extra service. Also Royal Caribbean's older ships aren't even comparable to Disney's oldest non-renovated ship (the Wonder) let alone a newer ship that has undergone improvements just months ago. I agree that an "apples to apples" comparison would have to be done between at least a Freedom class ship to one of Disney's. But that would still be difficult because usually only Royal's older ships do the 3-night Bahamas cruises.
 

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