Costume Return

After doing my cp I returned my costumes but received a letter stating they were not returned and I would be restricted hire until resolved. I have misplaced the letter and need to know the email of the costuming department so I can contact them about this, does anyone know the email and what else I should do about this since I did turn in my costumes

I would recommend just calling one of the general numbers on the website and ask to be redirected to costuming or casting -- (407) 939-5277 for WDW.

Funny story. When I left the company a few months ago, my costume record still showed I had a swimsuit checked out. One with no barcode either, so I knew I had turned it in just someone it missed a scan or something.

I had to go to the actual Costuming location where I had checked out the item and I had to speak with one of the Costuming managers. A costuming manager or supervisor is the only one who can take that item off your record and they only have access to their own region (I know. I tried Contemporary first and they told me they'd love to help but it HAD to be at Caribbean).

I'm not sure if they'll be able to help since I'm guessing you've already left the company? But I agree with goldmay, you'll need to get in touch with the specific costuming location and see if they can transfer you to a leader to plead you case.

wdw.costume.recovery@disney.com

If you get a hold of the costuming location where you visited, they can try to look up what is outstanding on your record (which was in the letter). They'll be able to look up the status of each garment (assuming you do not have too many) and would be able to tell if a chip was scanned after the letter was sent.

However, the Costume Issue locations can't really do much beyond that. You'll need to contact the e-mail above to have your record cleared or have the restricted hire removed.