Cancelling SWA flight booked on points?

ProudMommyof2

DIS Veteran

Joined

Feb 21, 2007

• Jun 30, 2015

• #1

The points just go back into my account- correct?

 

pooch

Still feeling special!!

Joined

Jul 13, 2005

• Jun 30, 2015

• #2

ProudMommyof2 said:

The points just go back into my account- correct?

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Correct

 

dznyacct

DIS Veteran

Joined

May 2, 2000

• Jun 30, 2015

• #3

And that's just one more reason why I love SWA !!

 

LisaS

DIS Veteran

Joined

Feb 7, 2005

• Jun 30, 2015

• #4

Yes the points are returned to your account. I believe the security fee ($5.60 each way) is refundable but you have to ask them to refund it. Otherwise it will show up in your Travel Funds and can be used towards another flight. You will need the reservation confirmation number from the cancelled flight to pull up those Travel Funds.

 

pooch

Still feeling special!!

Joined

Jul 13, 2005

• Jun 30, 2015

• #5

LisaS said:

Yes the points are returned to your account. I believe the security fee ($5.60 each way) is refundable but you have to ask them to refund it. Otherwise it will show up in your Travel Funds and can be used towards another flight. You will need the reservation confirmation number from the cancelled flight to pull up those Travel Funds.

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I've never had to ask. Just gets refunded to the card I paid with.

 

LisaS

DIS Veteran

Joined

Feb 7, 2005

• Jun 30, 2015

• #6

pooch said:

I've never had to ask. Just gets refunded to the card I paid with.

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I was reading on Flyer Talk that when you cancel a flight, there is a check box or a dropdown that by default is set to "hold for future use" but you can change it to "request a refund". That thread was from last year so perhaps Southwest has changed it since then to default to refunding the money. Or maybe you are more observant than I was and spotted the drop down! I had to call to get the money refunded but it was over a year ago so perhaps they've made it automatic now.

 

ibob52

Original Mickey Mouse Club ... Mouseketeer

Joined

Dec 14, 2003

• Jun 30, 2015

• #7

There are two options ... each with a box (to check) next to them.

You can choose Refund or Hold funds for future use ... TTF

 

LisaS

DIS Veteran

Joined

Feb 7, 2005

• Jul 1, 2015

• #8

ibob52 said:

There are two options ... each with a box (to check) next to them.

You can choose Refund or Hold funds for future use ... TTF

Click to expand...

Thanks. Good to know in case I have to cancel another flight.

 

ProudMommyof2

DIS Veteran

Joined

Feb 21, 2007

• Jul 1, 2015

• #9

Thanks everyone- I think we may save the points and drive to Hilton Head in a couple of weeks. It is awesome to be able to reserve the flights with points and know you can cancel w/o penalty.