BLT- given wrong category room?

TagsMissy said:

OP I am curious what were you told by Member Services??

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I didn't get a chance to reply until earlier this week and haven't heard back yet. I'll keep you posted.

I have a similar situation....I reserved a lake view and was placed in 7308 last week. On the chart it says standard. I sent a written letter to Member Services and am waiting to hear back. It definitely wasn't much of a lake view room.

I had something similar happen at OKW on the stay I'm on right now. I booked "near Hospitality House" and I am not in one of those buildings. Granted, it's not a point difference, but it's still not what I booked. I questioned it and was given a variety of answers by CMs as to which buildings represent this category. A manager came over and said that I was correct. He had no answer for why I didn't get my booking category but was apologetic. He offered to move us.

This happened to us at christmas time we reserved a 2 bedroom dedicated which meant three actual beds and was given a pullout bed and it disappointed us so much as to affect our trip as bedding is important or we would not have spent the time to reserve it that way. Needless to say we arent returning for a couple of years until they get their details worked out this is unacceptable to reserve a room 7 or 11 months out and they claim theres nothing they can do until you have unpacked and return the next day after 11 p.m. whos up for moving at that time ?

DisneyfromDeland said:

I had something similar happen at OKW on the stay I'm on right now. I booked "near Hospitality House" and I am not in one of those buildings. Granted, it's not a point difference, but it's still not what I booked. I questioned it and was given a variety of answers by CMs as to which buildings represent this category. A manager came over and said that I was correct. He had no answer for why I didn't get my booking category but was apologetic. He offered to move us.

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This happened to me except they lied to me. They put us in a building across from the hh area and told me that it was now considered hh. I knew which sections were part of the hh area and knew it wasn't. So I came home and posted that the hh area added more building! Of course that wasn't correct and I wrote ms to tell them what happened. It was only one night before a cruise. Ms did contact me and told me that the building I was in was NOT hh and apologized.

I'll add something I've posted a few times before. Ultimately a timeshare (nor hotel for that matter) cannot guarantee a given option even when they use the word guarantee in the verbiage for the reservation. Things happen by human error, happenstance or even purposefully in some situations that may affect their ability to fulfill what was "promised". And we as members really have little recourse other than what DVC agrees to. We've seen reports of people showing up and not even having a room at the resort reserved though I don't ever recall a post where someone was turned away completely with DVC. Personally I think there are very few instances where much compensation is needed other than a return of points if they are different. IMO it really doesn't matter in this regard when one booked, whether they own there or not or how important it was to them personally. Obviously one has to look at each individual circumstance to make a final determination. Even if they had such a policy, I doubt they'd advertise it but it'd leak out and we'd see far more consistency than we do now. I'm trying to remember how the transfers from BWV BW view to BCV was handled a few years ago.

What I'd really prefer to see would be for DVC to have an internal policy that covers most situations and be consistent with it. IF they have a policy, you can't tell from how they handle the situations I've seen or seen posted. They are all over the place from over compensation with free dining to nothing where something was in order. The most egregious situation I recall was how they handled the AKV concierge transfers to SSR where some got most or all points back plus something else like FD or a significant room credit and some only got the difference in points.

I know we've had discussions in the past about how they could/should plan such events. At the end of the day I think we have to concede that they are not likely to even plan well enough for this to be known and taken into account at the 7 or 11 month windows.

My major issue was getting misinformation from multiple CMs as to what rooms are in the HH category at OKW. One CM went so far as to circle half of the map and told me that was HH category. I'm fine if something happens and you need to move people because some rooms are out of commission, etc, but it would have been nice to have been told up front. We were offered $100 credit on our account, which was more than acceptable since we were really only two buildings away.

at blt now. tried to put me in a "ready" room at 4:00. had to wait another 30 minutes for "my room" - three floors higher mk view. cm tried to convince me that view was "just as good" - never said it was 9th floor versus 12th floor as i requested until i asked. lots of chaos with multiple texts about my room being ready as i'm trying to get something to eat, had til 5:00 to check me in for dvc?

i checked in online; i think that contributed to the problem as they took my request there for "upper floor" to override my meticulous earlier request. i'll not do this again.